Frequently Asked Questions

General

• What is Reconnect?
  Reconnect is the perfect tool for increasing your repeat business, automatically emailing your past buyers personalized product recommendations specifically tailored to get them back to your store.
• When are the Reconnect emails sent to my buyers?
  By default your emails will be sent to buyers 30, 90 and 180 days after a purchase.
• Is this service legal under spam laws?
  Yes, it is. EU and US laws allow the sending of marketing materials as part of a transaction-based email.

Payment

• How do I choose my payment plan?
  Each payment plan is set according to the number of monthly orders your shop has. To decide on what plan is best for you just set the number of monthly orders your shop has and you will see the corresponding plan.
• Why am I asked to upgrade my plan?
  Once you reached the limit of monthly orders for your plan you will be asked to upgrade your plan.
• What payment methods are available?
  Currently only PayPal is available as a payment method.

Settings & Customization

• Can I edit my emails?
  Yes! You can customize your emails by adding a logo, choosing for your email template your brand color and editing the content of your emails.
• Can I see an overview of the emails that were sent?
  Yes! You can see what were the last emails that were sent for your account and statistics such as your emails open and click rate in your user dashboard.
• Can I choose which buyers not to send an email to?
  Yes! With our Blacklist option you can list buyers you don’t want to send the Reconnect email to.